Maze of Gods Privacy Policy
Last Updated: August 11, 2022
Thank you for using our products
and services! We respect your concerns about privacy and appreciate your
trust and confidence in us.
Here is a summary of the information
contained in this privacy policy. This summary is to help you navigate the
privacy policy and it is not a substitute for reading everything! You can use
the hyperlinks below to jump directly to particular sections.
What information do we need to provide the Game Services?
If you register an account to use the Game
then we will need some information from you to set this up. We will also
process some information when you use the Game (e.g., to make sure your
progress is saved) and when you buy items (e.g., to ensure you get the
purchased content). If you choose to set up your Game profile using a
social media account, we also collect information from that social media
account. If you choose, you can provide certain other information to personalise the gaming experience and enable Game features,
or participate in Game Services. If you need to get in touch with us then
we will also retain some information so that we can get back in touch with you
and address any concerns. More Information.
How will we use your information?
We use your
information to provide the many functions and services that comprise the Game
Services. We also use your information for account verification,
security purposes and to support and improve the Game Services. We do not
share your information with any third
parties, except where we need to in order to provide the Game Services (e.g.,
use local cloud providers or to back up your data; using our affiliates around
the world to help us to deliver the Game Services) or monitor the success of
our marketing and advertising programs, or we are instructed to by a
court, authority or compelled by law. More Information.
Who do we share your information with?
We use some third parties to help us
deliver the best possible experience (e.g., cloud services to back up your data
and support ticketing). When we use a third party, we only do this to process
or store your information for the purposes described in this privacy policy. We
also have affiliates around the world who help us deliver the Game Services and
we may be required by a court or legal obligation to disclose certain
information in some circumstances. More Information.
Where do we process your information?
Our servers are located in Singapore,
Japan, Hong Kong SAR, the United States and the People’s Republic of China (for
the purpose of this privacy policy, this term excludes Taiwan, Hong Kong SAR
and Macau SAR). Our support, engineering and other teams are located in our
offices around the world (including the United States and Hong Kong SAR). More Information.
How long do we keep hold of your
information?
We generally retain your information for
the period during which you maintain an account for this Game after which time your data is deleted (as further
described in this privacy policy), unless otherwise required by applicable
laws. More Information.
How can I exercise my rights over my
information?
Depending on where you live, you may have
certain rights with respect to your information, such as rights of access, to
receive a copy of your data, or to delete your data or restrict or object to
our processing of your data. More Information.
How to get in touch with us
If you have any questions about anything
in this policy, or want to exercise any rights you may have, please contact
us here.
How will we notify you of changes?
If there are any significant changes to
this privacy policy, we will update the policy here. More Information.
Contact Information
Welcome to Maze of Gods!
This privacy policy explains the when, how and why when
it comes to processing of your personal information in connection with the mobile
game Maze of Gods (“Game”) and the website for the Game (“Website”),
and sets out your choices and rights in
relation to that information. Please read it carefully – it is important
for you to understand how we collect and use your information, and how you can
control it.
If you do not agree to the processing of your personal information in the
way this privacy policy describes, please
do not provide your information when requested and stop using the Game
Services. By using the Game or the Website (the “Game Services”) you are
accepting our rules regarding your personal information as described in this
privacy policy.
This Game has been developed by the RSCube .Ltd (“we”, “us”, “our”).
Please reach out to us if you have any questions or
concerns regarding the processing of your personal information: you can contact
us anytime at mogsupport@rscube.cn.
The Types of Personal Information We Use
This section describes the different types of personal
information we collect from you and how we collect it. If you would like
to know more about specific types of data and how we use that data,
please see the section entitled “How we use your personal information” below.
The following is a high level
summary of the types of personal information we use:
1. Information you provide to us (either
directly or through a third party).
You give us information about
you when you register for the Game (your nominated nickname, and
information we import from your connected social media account (WeChat,
Facebook, QQ, VKontakte, Twitter, Google Play, Game
Center or LINE) in order to set up your profile, including your name as it
appears on your social media profile, your user ID and your profile picture).
You also provide us with information when you set up your profile for the Game
(including region location and information you voluntarily elect to provide in
order to customise gameplay, such as gender) or your
nickname when you log-in as a ‘guest’ in order to use the Game.
You also provide us with information when you participate
in a survey in the Game (in which case we will process the information you
provide to us as part of the survey, including country, age, gender, profession
and email address). When you participate in one of our sweepstakes events you
provide us with information including email address, Open ID, phone number,
mailing address and country); and when you register for an e-sports event we
will collect your team name, your name, nationality, proof of residency, email
address, phone number and character ID. If you qualify to attend in person the
global final of an e-sports event, we will also ask you for your passport
and/or proof of residency information.
2. Information about
you generated as part of the Game (and its
in-Game services)
We automatically collect certain data from you when you
use the Game Services, namely your open ID, IP address, device information
(such as application version, battery level, WiFi
strength, available space, network type, OS version, platform, carrier, country
code, series ID, Android ID, MAC and IDFV), registration time, login time, and
information regarding your use of the Game Services, such as date and time
stamps of actions. We also collect and store your data:
· each time you interact with us, for
example, when you use in-app or in-Game support to communicate with us;
· if you choose to log in using a social
media service, we import the social media user ID and name of the friends (and
in the case of Facebook, their Facebook nickname and profile picture) from your
social media profile so that you can connect with your friends;
· if you click on a link that advertises the
Game, we store the Advertising ID for that advertisement and select device
information with your profile;
· if you enable chat services (audio and/or
text and use them whether inside or outside a battle) then we will process such
data in order to deliver your messages to other users;
· if you conduct any transactions within the
Game or via a third party other than Google Play or iOS App Store, we collect
information to facilitate your transaction and to maintain transaction records
(including Open ID and user information cost, currency, product purchased,
purchase history, IP address, details of transactions linked to player ID, and
device details such as OS version, phone model or type of device, internet
connection);
· if you contact our support team, we
collect information including name (optional), Open ID, device ID, application
version, battery level, WiFi strength, free space on
device, network type, OS version, browser type, platform, carrier, country
code, details of ticket, email address (optional if in-app/in-Game support) and
any information that you provide in your communications. You also have the
option of providing a photo to illustrate any errors; and
· when you are using the Game Services our
security feature collects (in addition to the categories of data listed above)
device information including the IMEI number and available memory; information
about your internet connection including if applicable the WiFi
name and MAC address of the WiFi access point; and a
list of installed APK and running apps.
3. Information you generate and display in
the course of using the Game Services.
You may provide additional information as part of your
profile (such as gender). You may also provide or generate information when you
communicate with other users in the Game (chat log data and chat content, both
audio and text). We generate an Open ID and use this to store your Game data,
and we collect and store your Game play statistics (e.g. level, scores) in
order to provide you with feedback and information about your Game play and
progress. If you participate in a sharing event, we will process your Game data
(prop types, wins, ranking and Game play statistics) to prepare a report for
you.
Cookies
We use cookies and other similar technologies (e.g. web
beacons, log files, scripts and eTags) (“Cookies”)
to enhance your experience using the Game Services. Cookies are small files
which, when placed on your device, enable us to provide certain features and
functionality.
You have the option to permit installation of
such Cookies or subsequently disable them. You may accept all
cookies, or instruct the device (in the case of the Game) or web browser (in
the case of the Website) to provide notice at the time of installation of
cookies, or refuse to accept all cookies by adjusting the relevant cookie
retention function in your device. However, in the event of your refusal to
install cookies, the Game Services may be unable to operate as designed.
For more information about our Cookies policy,
click here.
Children
Our Game Services are not intended for children. Children
must not use the Game Services for any purpose. By children, we mean users
under the age of 13 years old; or in the case of users located in a country
listed in the table below, the relevant age listed for that country.
|
Country in which the user is located |
Minimum age of the user |
|
Brazil |
18 |
|
European Economic Area/Switzerland |
16 (subject to the below) |
|
Russia |
14 |
|
Turkey |
18* |
|
India |
18* |
*Users located in India and Turkey and who are under the age of 18 are required
to obtain parental/guardian consent prior to the playing of the Game.
In the case of users located in the European Economic
Area and Switzerland, persons under the age of 16 may use the Game Services if
parental/guardian consent is obtained prior to using the Game Services.
We do not knowingly collect personal information from
children under these ages for any purpose. If you believe that we have personal
information of a child under these ages, please contact us at mogsupport@rscube.cn and
we will delete such information.
How We Use Your Personal Information
This section provides more detail on the types of
personal information we collect from you, and why. For users who live in the
European Economic Area (“EEA”), it also identifies the legal basis under
which we process your data.
|
Personal Information |
Use |
Legal Basis (only relevant if you are
located in the EEA) |
|
Game |
||
|
Information you
provide to us (either directly or through a
third party). |
||
|
Nickname |
We use this information to create your account for
the Game in accordance with your request. |
Necessary to perform our contract with you to
provide the Game. |
|
Social Connect Information (if you choose to log in
via your social media account with these networks): · WeChat: Open ID, profile photo,
alias, gender, region · Facebook: Name, Facebook ID, profile
picture · VKontakte: userID,
nickname, first name, last name, profile picture · QQ: Open ID, profile picture,
alias, gender, region · Twitter: userID,
nickname, profile image · Google Play: UserID,
nickname, profile image · Game Center: UserID,
nickname, profile image · LINE: UserID,
display name, profile image |
We use this information to: · create your account for the
Game in accordance with your request; and · share in-game photos on
WeChat, Facebook, VKontakte, QQ, Twitter, Google
Play, Game Center or LINE (as applicable) at your request. |
Necessary to perform our contract with you to
provide the Game. |
|
Gender (if you elect to provide this information) |
We only receive this information if you voluntarily
provide it (other than users who log in via their QQ or WeChat social media
account, when gender is also collected – please see above). It is used in
order to customise gameplay. |
Necessary to perform our contract with you to
provide the Game with gender-specific content in accordance with your
request. |
|
Region Location (manually selected by you) |
We use this information to: · set up your gameplay on a
regional server; · provide you with your geographic
ranking; and · improve gameplay. |
Necessary to perform our contract with you to
provide the Game. |
|
Friends List (WeChat, Facebook, QQ, VKontakte, Twitter) |
If you choose to log-in using a social media
service, we import the social media user ID and name of the friends from your
social media profile so that you can connect with your friends. If you choose to log-in through Facebook, and
connect with your friends that also have the Game, we will import the
Facebook nickname and profile picture of those friends. |
Necessary to perform our contract with you to
provide the Game and connect you with your friends. |
|
Friends List (manually added by you) |
We use this information so that you can connect with
your friends. |
Necessary to perform our contract with you to
provide the Game and connect you with your friends. |
|
Information generated as part of the Game (and its in-Game services) |
||
|
Generated Open ID |
We generate this and use this to store your Game
data (including level and progress) with your profile, and it allows you to
connect to the Game server. |
Necessary to perform our contract with you to
provide the Game. |
|
Game Play Statistics (Level, Score/s), date and time
stamps of actions |
We use this information to provide you with feedback
and information about your gameplay and progress. |
Necessary to perform our contract with you to
provide the Game. |
|
IP Address |
We use this information to allow you to connect to
the Game server. |
Necessary to perform our contract with you to
provide the Game. |
|
Device ID, Device Information (application version,
battery level, WiFi strength, available space,
network type, OS version, platform, carrier, country code, series ID, Android
ID, MAC, IDFV, device language, screen DPI, device resolution, screen
direction, brand, manufacturer, device model, RAM, ROM and CPU information),
registration time and login time |
We use this information: · to improve our services,
including the functionality of the Game; · for security and
verification purposes; · identify and address bugs
and assess game function for optimisation; and · to combat users registering
for multiple accounts. |
It is in our legitimate interest to ensure the
security of our services, manage registrations and improve our services. |
|
Advertising ID and select device information (Open
ID, Device ID, IP address, IDFV and engagement data and search terms) |
If you click on a link that advertises the Game, we
store the Advertising ID for that advertisement and select device information
with your profile. |
It is in our legitimate interests to use this
information to monitor the success of our advertising and marketing programs. |
|
Chat Data (audio and text, whether inside a battle
(e.g. during actual gameplay) or outside a battle (e.g. in the game lobby))
and chat log data |
If you enable chat services (audio and/or text) then
we will process such data in order to deliver your messages to other users. |
Necessary to perform our contract with you to
provide the chat services in-Game. |
|
Transaction Records (in-app): payments on Google
Play or iOS App Store (Open ID, cost, product purchased, IP address, details
of transactions linked to player ID, and device details including OS version,
phone model, device root status). |
We use this information to facilitate your payment
and maintain a record of your transaction history. |
Necessary to perform our contract with you to
facilitate your payment and provide you with details of your transactions. |
|
Transaction Records (third party other than Google
Play or iOS App Store): user information (name, username, email address,
Facebook nickname), device information (including Open ID, IP address, OS
version, type of device, internet connection), transaction details (time and
date, cost, product purchased, currency, order ID) and transaction records
(including player ID, time of transaction, country, email, phone number,
purchase history and payment card details). |
We use this information to facilitate your payment
and maintain a record of your transaction history. |
Necessary to perform our contract with you to
facilitate your payment and provide you with details of your transactions. |
|
Customer Support Ticket ID & User Communications
with Support: Name (optional), Open ID, device ID, application version,
battery level, WiFi strength, free space on device,
network type, OS version, browser type, platform, carrier, country code,
details of ticket, email address (optional if in-app/in-Game support) and any
information that you provide in communications with our support team. You
also have the option of providing a photo to illustrate any errors. |
We use this information to: · improve our services; · provide troubleshooting,
such as addressing and remediating technical issues and bugs. |
Necessary to perform our contract with you to
provide and support the Game. |
|
Security-Related Information: list of hack or
cheating software, in-game screen information, device operation system
settings, device information including mobile phone brand, model, CPU
structure, CPU model, kernel version, resolution, application package of hack
software; IMEI number and available memory; information about your internet
connection including if applicable the WiFi name
and MAC address of the WiFi access point; and a
list of installed APK and running apps. Security-Related Information (if you are using the
game on a PC): basic hardware information, operating system information,
machine codes for security authentication, user account information, network
information, information of files, processes, modules, memory and driver
which is related to the game running, user behaviour
and status that may be related to plug-in use, image files, memory image and
shellcode which is related to the game running, system API calls, method
calls, system procedures and related data of active windows, information on
in-game modules, game screenshots, external programs attempting to access
private data which belongs to process of game application. |
We use this information: · for security and
verification purposes, including to detect cheating behaviours; · identify and address bugs
and assess game function for optimisation; · solve game crashes and optimise compatibility of devices with the game; and · to combat users registering
for multiple accounts. |
It is in our legitimate interest to ensure the
security of our services, manage registrations and improve our services. |
|
Security-Related Information when transactions are
conducted: whether certain billing security features of the Android SDK
(security development kit) are installed on the device, and if so the version
information. |
We use this information when transactions are
conducted on your account in order to detect fraudulent payment activity. |
It is in our legitimate interest to ensure the
security of transactions within our services. |
|
Survey Information: Country, Age, Gender,
Profession, Email, and content of survey responses. |
If you agree to participate in a survey conducted by
us, we use this information to improve our services. |
We collect this information with your consent. |
|
Sweepstakes Participation Information: email
address, Open ID, phone number, mailing address and country. |
If you participate in a sweepstakes event, we use
this information to send you your prize if you win. |
We collect this information with your consent. |
|
E-sports Event Registration Information: · team name, your name,
nationality, proof of residency, email address, phone number and character
ID. · if you qualify to attend in
person the global final of an e-sports event, we will also ask you for your
passport information and/or proof of residency. |
If you register for an e-sports event, we use this
information to create a team for you in the tournament, to organise the tournament and to communicate with the team. We use the passport/residency information of players
who qualify to attend the global final of an e-sports event to verify that
you are located within a country in your nominated Game region and to assist
with travel arrangements. |
We collect this information with your consent. |
|
Sharing Event Report Information: Game data (prop
types, wins, ranking and Game play statistics). |
If you participate in a sharing event, we use this
information to prepare a report for you. |
We collect this information with your consent. |
We may collect other personal information from you from time to time for
specific reasons (such as a promotion in your country). When this happens,
we will provide more information on any specific changes to the way we process
that personal information that might differ to this privacy policy prior to
collecting or processing any additional information. In some cases, that
information may be shared with us with your consent – and if that is the case,
we will provide you with further information on how we process that information
and your rights.
How We Store and Share Your Personal Information
The Tencent group operates around the world. Pursuant to our contract with you to provide you
with the Game Services, your personal information will be processed on servers
that may not be located where you live. No matter where our servers are
located, we take appropriate measures to safeguard your rights in accordance
with this privacy policy. Our servers for the Game Services are located in:
·Hong Kong SAR;
·Singapore;
·the People’s Republic of China (“PRC”) (for
the purpose of this privacy policy, this term excludes Taiwan, Hong Kong SAR
and Macau SAR); and
·the United States.
Only where necessary will we share your personal
information with third parties. Situations where this
occur are:
· Third parties that provide services in support
of the Game Services, including providers of cloud services that
process information identified in this privacy policy on their servers for the
purpose of providing the Game Services (including the sharing of
in-game photos on WeChat, Facebook, VKontakte,
QQ, Twitter, Google Play, Game Center or LINE (as applicable)), for the purpose
of processing customer support ticket IDs and support communication, for
the purpose of providing marketing and advertisements and monitor the
success of our marketing and advertising programs, and for the purpose of
arranging e-sports events. All companies providing services for us are
prohibited from retaining, using, or disclosing your personal information for
any purpose other than providing us with their services.
· Companies within the RSCube corporate
group who process
your personal information in order to operate the Game Services. All related
group companies may only use your personal information in accordance with this
privacy policy.
· Regulators and judicial authorities and
law enforcement agencies. There are circumstances in which we are legally
required to disclose information, including to comply with a legal
obligation or processes, enforce our terms, address issues relating to security
or fraud, or protect our users.
· A third party that acquires all or
substantially all of us or our business. If we sell or buy any business, undergo a
merger, enter into a partnership, or sell some or all of our assets we may
disclose your information to the prospective buyer of such business. Under
these circumstances, we will always require the prospective buyer to comply
with this privacy policy.
Security of Your Personal Information
We are committed to maintaining the privacy and integrity
of your personal information no matter where it is stored. We have information
security and access policies that limit access to our systems and technology,
and we protect data through the use of technological protection measures such
as encryption.
Unfortunately, the transmission of information via the
internet is not completely secure. Although we implement and maintain
reasonable security measures to protect your personal information, we cannot
guarantee the security of the information transmitted to our services; therefore we do not assume any responsibility for any
transmission of your information which you do at your own risk.
|
Personal Information |
Retention Policy |
|
Nickname |
Stored for the lifetime of your use of the Game
(i.e. until account deletion in accordance with your request) and then
deleted within 30 days. |
|
Social Connect Information: · WeChat · QQ |
Stored for the lifetime of your use of the Game
(i.e. until account deletion in accordance with your request) and then
deleted within 30 days or as otherwise required by law. |
|
Social Connect Information: · VKontakte · Twitter · Facebook · Google Play · Game Center · Line |
Stored for the lifetime of your use of the Game
(i.e. until account deletion in accordance with your request) and then
deleted within 30 days. Where you do not request for account deletion, such
data will be retained for 1 year after the Game is shut down, before it is
deleted. |
|
Gender |
Stored for the lifetime of your use of the Game
(i.e. until account deletion in accordance with your request) and then
deleted within 30 days. Where you do not request for account deletion, such
data will be retained for 1 year after the Game is shut down, before it is
deleted. |
|
Region Location (manually selected by you) Game Play Statistics (Level, Heroes, Score/s), date
and time stamps of actions |
Stored for the lifetime of your use of the Game
(i.e. until account deletion in accordance with your request) and then
deleted within 30 days. Where you do not request for account deletion, such
data will be retained for 1 year after the Game is shut down, before it is
deleted. |
|
Chat Communications (Audio message) – outside a
battle (e.g. in game lobby) |
Stored for 7 days on our servers and deleted
automatically upon expiry of such period. |
|
Chat Communications (Audio message) – inside a
battle (e.g. during actual gameplay) |
We do not store this information. Your data is not
transferred through our game servers, but it is transferred directly from
client to client through a voice-enabled service node. |
|
Chat Communications (Text) – outside and inside a
battle |
Stored for 7 days on our servers and deleted
automatically upon expiry of such period. |
|
Open ID |
Stored for the lifetime of your use of the Game
(i.e. until account deletion in accordance with your request) and then
deleted within 30 days. Where you do not request for account deletion, such
data will be retained for 1 year after the Game is shut down, before it is
deleted. |
|
IP Address |
Stored for the lifetime of your use of the Game
(i.e. until account deletion in accordance with your request) and then
deleted within 30 days. Where you do not request for account deletion, such
data will be retained for 1 year after the Game is shut down, before it is
deleted. |
|
Device ID, Device Information, registration time and
login time |
Stored for the lifetime of your use of the Game
(i.e. until account deletion in accordance with your request) and then
deleted within 30 days. Where you do not request for account deletion, such
data will be retained for 1 year after the Game is shut down, before it is
deleted. |
|
Friends List (WeChat, Facebook, QQ, VKontakte, Twitter) |
Stored for the duration of each session on the Game
and deleted within 1 hour after you log out. |
|
Friends List (manually added by you) |
Stored for the lifetime of your use of the Game
(i.e. until account deletion in accordance with your request) and then
deleted within 30 days. Where you do not request for account deletion, such
data will be retained for 1 year after the Game is shut down, before it is
deleted. |
|
Advertising ID and select device information (Open
ID, Device ID, IP address, IDFV and engagement data and search terms) |
Stored for the lifetime of your use of the Game
(i.e. until account deletion in accordance with your request) and then
deleted within 30 days. Where you do not request for account deletion, such
data will be retained for 1 year after the Game is shut down, before it is
deleted. |
|
Transaction Records (in-app) Transaction Records (third party other than Google
Play or iOS App Store) |
Stored for the lifetime of your use of the Game
(i.e. until account deletion in accordance with your request) and then for
the duration of any retention periods for which such data must be retained in
order to comply with our legal obligations. |
|
Customer Support Ticket ID & User Communications
with Support |
Support data is deleted within 30 days of a lawful
request from you for the erasure of such data (see the Erasure section of
this privacy policy). |
|
Security-Related Information |
Stored for the lifetime of your use of the Game
(i.e. until account deletion in accordance with your request) and then
deleted within 30 days. |
|
Security-Related Information (if you are using the
game on a PC) |
We generally retain this data for no longer than 90
days with the exceptions listed below. · File sample collection and
memory sample collection related to confirmed malicious activities: up to 10 years; · In-game process information
and system information: up to 10 years; · Security
authentication: up to 5 years. Upon a deletion request, we will delete the data
within 30 days except where they relate to confirmed malicious activities. |
|
Survey Information |
Stored for: (a) if you provide your email as part of
the survey, up to 6 months (in order for us to follow up with you) and then
the data is anonymised; or (b) if you do not
provide your email as part of the survey, up to 1 month and then the data is anonymised. |
|
Sweepstakes Participation Information |
Stored for the duration of the sweepstakes event and
then deleted within 10 days. |
|
E-sports Event Registration Information. |
Stored for up to 3 months
from the conclusion of the tournament. |
|
Sharing Event Report Information |
Stored for the duration of the event and then
deleted within 10 days. |
If we are required to retain your information beyond the
retention periods set out above, for example to comply with applicable laws, we
will store it separately from other types of personal information.
Some jurisdictions’ laws grant specific
rights to users of the Game Services, which are set out in this section.
This section entitled “Your Rights” applies to users that
are located in the European Economic Area.
The sub-sections entitled “Access”, “Correction”, and
“Erasure” also apply to users that are located in Brazil, Canada, India and
Russia.
You have certain rights in relation to the personal
information we hold about you. Some of these only apply in certain
circumstances (as set out in more detail below). We must respond to a request
by you to exercise those rights without undue delay and at least within one
month (though this may be extended by a further two months in certain
circumstances). To exercise any of your rights, please email us at mogsupport@rscube.cn.
Access
You have the right to access personal information we hold
about you, how we use it, and who we share it with. You can access the personal
information you have made available as part of your account by logging into
your Game account. If you believe we hold any other personal information about
you, please contact us at mogsupport@rscube.cn.
Portability
You have the right to receive a copy of certain personal
information we process about you. This comprises any personal information we
process on the basis of your consent or pursuant to our contract with you, as
described above in the section “How We Use Your Personal Information”. You have the right to receive this
personal information in a structured, commonly used and machine-readable
format. You also have the right to request that we transfer it to another
party, with certain exceptions. We will provide further information to you
about this if you make such a request.
Correction
You have the right to correct any of your personal
information we hold that is inaccurate. You can access the personal information
we hold about you by logging into your Game account. If you believe we hold any
other personal information about you and that information is inaccurate, please
contact us at mogsupport@rscube.cn.
Erasure
If there is any personal information you
believe we process that you would like us to erase, please contact us at mogsupport@rscube.cn.
We may need to retain personal
information if there are valid grounds under data protection laws for us to do
so (for example, for the defence of legal claims or
freedom of expression) but we will let you know if that is the case. Where you
have requested that we erase personal information that has been made available
publicly on the Game Services and there are grounds for erasure, we
will use reasonable steps to try to tell others who are displaying the personal
information or providing links to the personal information to erase it too.
Restriction of Processing to Storage Only
You have a right to require us to stop processing the
personal information we hold about you other than for storage purposes in
certain circumstances. Please note, however, that if we stop processing the
personal information, we may use it again if there are valid grounds under data
protection laws for us to do so (for example, for the defence
of legal claims or for another’s protection). As above, where we agree to stop
processing the personal information, we will try to tell any third party to
whom we have disclosed the relevant personal information so that they can stop
processing it too.
You have the right to object to our
processing of your personal information. We will consider your request in other
circumstances as detailed below by contacting us at mogsupport@rscube.cn.
To the extent provided by applicable laws
and regulations, you may withdraw any consent you previously provided to us for
certain processing activities by contacting us at mogsupport@rscube.cn. Where
consent is required to process your personal information, if you do not consent
to the processing or if you withdraw your consent we
may not be able to deliver the expected service.
Announcements
We may from time to time send you announcements when we
consider it necessary to do so (for example, when we temporarily suspend Game
access for maintenance, or security, privacy or administrative-related
communications). You may not opt-out of these service-related announcements,
which are not promotional in nature.
We welcome questions, comments and requests regarding
this privacy policy. Please address them to mogsupport@rscube.cn.
In the event that you wish to make a complaint about how
we process your personal information, please contact us in the first instance
at mogsupport@rscube.cn and we will endeavour
to deal with your request as soon as possible. This is without prejudice to
your right to launch a claim with the data protection authority in the country
in which you live or work where you consider we have infringed data protection
laws.
If we make any material changes to this privacy
policy, we will post the updated policy here and notify our users within
the Game. Please check this page frequently to see if there are any
updates or changes to this privacy policy.
SUPPLEMENTAL TERMS – JURISDICTION-SPECIFIC
Some jurisdictions’ laws contain
additional terms for users of the Game Services, which are set out in this
section.
If you are a user located in one of the jurisdictions
below, the terms set out below under the name of your jurisdiction apply to
you.
Brazil
In order to use the Game Services, you represent that you
are at least 18 years old and, therefore, legally capable of entering into
binding contracts.
BY ACCEPTING THIS PRIVACY POLICY, YOU EXPRESSLY STATE
THAT YOU AUTHORIZE US TO COLLECT, USE, STORE, AND PROCESS YOUR PERSONAL DATA,
INCLUDING, DISCLOSING TO THIRD PARTIES, TO THE EXTENT PROVIDED BY THIS PRIVACY
POLICY.
California
This section applies to California
residents covered by the California Consumer Privacy Act of 2018 (“CCPA”).
Collection and Disclosure of Personal Information
Over the past 12 months, we have collected and disclosed
the following categories of personal information from or about you or your
device:
· Identifiers, such as your name as it
appears on your social media profile, open ID / user ID, IP address, device ID,
device token, phone number, mailing address, email address, nickname or a
related advertising ID and device information. If you qualified for certain
e-sports events, we also collected your passport and/or proof of residency.
This information is collected directly from you and your device and from social
media platforms if you choose to sign up using a social media account.
· Internet or other electronic network
activity information, such as your information regarding your use of the Game
Services, including level, score, date and time stamps of actions, and log-in
and clickstream data. This information is collected directly from you and your
device.
· Commercial information about any transactions
in the Game or via a third party such as what products were purchased and how
much they cost. This information is collected directly from you and your device
and the Google Play or Apple iOS store or the third party where you made the
purchase.
· Geolocation data such as your region
location when you set up your profile for the Game. This information is
collected directly from you.
· Audio and visual information such as your
social media profile picture, photos shared in the Game, and audio messages. This
information is collected directly from you and from social media platforms if
you choose to sign up using a social media account.
· Professional or employment-related
information such as your profession if you choose to provide it in a survey.
This information is collected directly from you.
· Other information described in subdivision
(e) of Section 1798.80, including information about your gender, nationality,
or age. This information is collected directly from you in the context of being
our consumer.
We collect your personal information for
the following purposes:
· To provide you the Game Services,
including offering the Game, maintaining your account, providing customer
service, processing payments, and delivering audio and text messages;
· To register you for and arrange e-sports
events;
· To process surveys and administer
sweepstakes;
· To improve our services, including the
functionality of the Game;
· To monitor the success of our advertising
and marketing programs;
· For security and verification purposes,
including to prevent and detect fraudulent activity;
· To address and remediate technical issues
and bugs.
For additional information about what each
type of personal information is used for, see this chart in the main
portion of the Privacy Policy.
We disclose personal information to the
following types of entities:
· Other companies within the Tencent
corporate group who process your personal information in order to operate
the Game Services
· Other companies that provide services on
our behalf who are prohibited by contract from retaining, using, or disclosing
personal information for any purpose other than for providing the services to
us
· Regulators and judicial authorities and
law enforcement agencies
· Entities that acquire all or substantially
all of our business
In the past 12 months, we have not sold
Personal Information of California residents within the meaning of “sold” in
the CCPA.
Rights under the CCPA
If you are a California resident, you have
the right to:
· Request we disclose to you free of charge
the following information covering the 12 months preceding your request:
o the categories of personal information
about you that we collected;
o the categories of sources from which the
personal information was collected;
o the purpose for collecting personal
information about you;
o the categories of third parties to whom we
disclosed personal information about you and the categories of personal
information that was disclosed (if applicable) and the purpose for disclosing
the personal information about you; and
o the specific pieces of personal
information we collected about you;
· Request we delete personal
information we collected from you, unless CCPA recognizes an
exception; and
· Be free from unlawful discrimination for
exercising your rights including providing a different level or quality of
services or denying goods or services to you when you exercise your rights
under the CCPA.
We aim to fulfill all verified requests within 45 days pursuant
to the CCPA. If necessary, extensions for an additional 45 days will be
accompanied by an explanation for the delay.
How to Exercise Your Rights
First, you may wish to log into your
account and manage your data from there. If you are a California
resident to whom the CCPA applies, you may exercise your rights, if any, to
other data by contacting us at mogsupport@rscube.cn.
Canada
SERVICE PROVIDERS
If a user located in Canada wishes to obtain
written information about our policies and practices with respect to our
service providers located outside Canada, they may contact us at mogsupport@rscube.cn. Our
privacy experts who monitor this email address are also able to answer any
questions users may have about the collection, use, disclosure or storage of
personal information by our service providers.
Where we use service providers who might
have access to your personal information, we require them to have privacy and
security standards that are comparable to ours. We use contracts and other
measures with our service providers to maintain the confidentiality and
security of your personal information and to prevent it from being used for any
purpose other than as provided in this Privacy Policy.
India
SHARING OF YOUR PERSONAL INFORMATION
Where we permit any third parties to
collect and use your Personal Information, we shall take reasonable measures to
ensure that the third parties do not further disclose the Personal Information.
AGE RESTRICTIONS
Children under the age of 18 are not allowed to execute
online contracts with us or sign up for our services. Parental consent is
required for children under the age of 18 years to avail our services.
Russia
If you are using the Game Services in Russia, you consent
(for the purposes of the Russian Federal Law No. 152-FZ dated 27 July 2006
“On Personal Data” (as amended) or any replacement regulations) to the
processing in accordance with this privacy policy of your information. You also
consent to the cross-border transfer of your information to any country where
we have databases or affiliates and, in particular, to Hong Kong SAR, the
United States, Singapore, Canada and the People’s Republic of China (for the
purpose of this privacy policy, this term excludes Taiwan, Hong Kong SAR and
Macau SAR).
Turkey
Our Data Controller Representative in Turkey for the
purpose of compliance with Turkish Law on Personal Data Protection Law and its
secondary regulations can be contacted at mogsupport@rscube.cn. Please include the word “Turkey” in the
subject line of your email.
You have legal rights in relation to the personal
information data we hold about you. As a Turkish data subject, you may have
right to (and to the extent permitted under applicable laws and regulations):
a) learn whether or not your personal data
has been processed;
b) request information about processing if
your personal data has been processed;
c) learn the purpose of processing of your
personal data;
d) know the third parties in the country
or abroad to whom personal data has been transferred;
e) request rectification in the event
personal data is incomplete or inaccurate;
f) request deletion or destruction of
personal data within the framework of the conditions set forth under Article 7
of the Personal Data Protection Law (Turkey);
g) object to certain processing of data,
and seek certain remedies in accordance with the Personal Data Protection Law
(Turkey).
United Arab Emirates
You consent to the collection, use, disclosure, transfer
and storage of your Personal Information.
We may voluntarily report a cyber-security incident where
it constitutes a crime under UAE law (e.g. under the UAE Cybercrime Law). The
incident can be reported to the relevant authorities for the purpose of
investigations. Please note also that voluntary reporting of a cyber-security
incident can also be made to the UAE Computer Emergency Response Team (“CERT”).
CERT is a security awareness organisation that
provides a process for logging incidents and advising on known cyber security
threats in the UAE.